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How To Contact Us
If you need to contact us, there are several ways you can do it, depending on what you need.

Important Note: We had previously hired a company to help us with shipping and customer service because we couldn't handle the incredible demand. They did a horrible job. It almost killed us. We have taken back control of the entire process. But it is extremely difficult for us (a small family) to keep up with the huge demand. So if you have any customer service questions, it is IMPERATIVE that you follow the format below. It is the only way we can manage. Thanks for everyone's kind support during our difficult ordeal.

I am having trouble installing my software or making it work?
If you placed an Almost all the software we offer works with WindowsXP and lower. We use almost all this software with our kids, so it should work. Generally if you have trouble getting the software to work, you might want to try installing on another computer just to be sure. You can also use the links below to help also.

Installation in WindowsXP
http://support.broderbund.com/techtipos.asp?osid=13

Sound Problems With WindowsXP
http://learnatglobal.com/html/xp_sound.html

Installing Mighty Math® Astro Algebra® in Windows® XP
http://support.broderbund.com/fix.asp?isid=34247&prog=1294819637&printer=1

Mighty Math Astro Algebra Sound Problems
http://support.broderbund.com/fix.asp?isid=26872&prog=1294819637&printer=1

It's been more than 3 weeks, and I haven't received my order?
If you placed an order and it's been more than 3 weeks, probably, there's something wrong. If your order was placed prior to April 1st, 2006, you are part of the nightmare that was the other shipping service. Don't worry. We can handle it. Almost all orders are shipped through the Postal Service, First Class. Larger orders may go Priority Mail or even UPS. Most orders are received within the first week, but depending on where you live, it can take up to three weeks. So if it's been 3 weeks, please contact us with the following info:

1. In the subject line put: "MISSING ORDER: YourOrderID - YourOrderDate"

2. In the Body of the message put:
* Your order contents (Items ordered, quantities)
* Your mailing address in THIS exact format:
Your Name
Street Address
City, ST ZIP

3. Use our Trouble Ticket system to submit your request here.

Because we have incomplete information from orders processed by the other shipping service, it is critical that the information be complete, and in that exact format. You can get ALL that info from the Confirmation Email our shopping cart sent you.

Other Questions
If you have questions about the products themselves, or related to homeschooling, then please email us as follows. If you have placed an order already, you MUST include all the info from above (1, 2 and 3) or we CANNOT help you. We need ALL that info to find your order.

1. In the subject line put: "OTHER QUESTION: YourOrderID - YourOrderDate"

2. Use our Trouble Ticket system to submit your request here.